Shipping policy
Shipping Policy
We carefully prepare every VoXMaX Electric Drift Kart for shipment to help ensure it arrives safely and securely. Due to the size, weight, and nature of the product, shipping is handled using suitable freight transportation and protective packaging.
Order Processing
Orders are processed after payment and order details have been confirmed. Each kart is inspected and prepared for shipment before being securely packed in a protective wooden shipping case.
Processing times may vary depending on product availability, configuration, destination, and shipping requirements.
Shipping Methods
Depending on the destination and order requirements, shipping may be arranged using different international freight options, including:
EXW (Ex Works)
FOB (Free On Board)
CIF (Cost, Insurance & Freight)
DDP (Delivered Duty Paid)
The available shipping method will depend on the destination and the shipping arrangement selected at checkout or during order confirmation.
Delivery Times
Delivery times vary depending on the destination, shipping method, customs clearance, carrier schedules, and other factors outside our control.
Any estimated delivery timeframe provided is an estimate only and is not guaranteed. Delays may occur due to customs procedures, weather, transportation disruptions, or other unforeseen circumstances.
Packaging
Each VoXMaX Electric Drift Kart is carefully secured and packaged in a protective wooden case before shipment. This packaging is intended to help protect the kart during handling and international transportation.
International Shipping
We may ship VoXMaX products to eligible destinations internationally. Customers are responsible for providing accurate shipping information and ensuring that the product can legally be imported and operated in their country or region.
Customers should check applicable local laws, vehicle regulations, import requirements, registration requirements, and safety requirements before placing an order.
Customs, Duties & Taxes
Depending on the shipping method and destination, customs duties, import taxes, VAT, brokerage fees, or other charges may apply.
Where applicable, these charges may be the responsibility of the customer unless the selected shipping arrangement specifically states otherwise.
Delivery Inspection
When your order arrives, we recommend inspecting the packaging and product before accepting or completing delivery. If you notice visible damage to the package or kart, please document the condition with photographs and contact our support team as soon as possible.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including any required contact or delivery information. We are not responsible for delays or additional costs resulting from incorrect or incomplete shipping information.
Shipping Support
If you have questions about shipping, delivery arrangements, or the status of your order, please contact our customer support team. We will assist you with available shipping information and order updates.